• Please fill out the form that came with your order. If this is not filled out we will not be able to process your return.

• EXCHANGE REQUEST: If you are wanting an exchange, please state clearly what you would like as your exchange item including style, size and colour. Once we receive your order back we will send you an email with an invoice to cover the $12 return shipping back to you and any difference in cost. NOTE: If your order was placed during a sale you will not be charged any extra in product price for the exchange, only the shipping. If we are low in stock in the items you want, we suggest you place your order right away and request a refund instead. We will honour a refund in this instance. Please note this on your form.

• RETURN: If you are wanting to return your item please note on the form what you are returning. PLEASE NOTE if your item was purchased using a discount code or on sale you will only be eligible for a store credit. Alternatively if you have purchased at full price you will have the choice of refund or store credit. If you choose a store credit option you will receive an extra 10% store credit value.

• Tear off the sticker on your pink courier bag to reuse your bag, place goodies inside. Drop at local post office. It is ok to use the lowest cost option. The goods will still make their way back to us.

Please allow up to 7 days for us to process your order once it arrives at our warehouse. The more details you provide on your return form the better.

We strongly advise you to keep the tracking number of your parcel or take a photo of it prior to shipping with the label etc.

Thanks from the CS Team xx